As a young person attending Belong To LGBTQ+ Youth Ireland’s youth services, is there anything you would like to tell us that you think would help us to improve what we do and do our jobs better?
If you don’t think we are doing a good job, you can tell us. This is called a complaint. Complaints help us to know what we can do better and how we can do it.
When you make a complaint, we will listen to your views and we will act on these views as appropriate. We will also tell you how we have responded to your complaint.
If we are doing a good job, we want you to tell us because we don’t always know! This is called positive feedback. When we get positive feedback, we can try to make sure we continue to do things the way you like or that you find helpful.
What will happen when you give us feedback?
- If you talk to us about a complaint or give us positive feedback, we will be in touch with you to thank you.
- If you make a complaint, we will try to sort out your complaint quickly and we will be in touch with you within 1 week.
- We may need to talk to you on the phone or to meet with you so we can fully understand your complaint.
- It may take up to 6 weeks for us to look into and sort out your complaint. If it takes longer, we will contact you every 4 weeks to let you know what is happening.
- If you are not happy with how we deal with your complaint, you can ask for a review. When you do this, someone else at Belong To who is not working with you will then look into your complaint.
- If you are still not happy, you can contact the Ombudsman or the Ombudsman for Children and ask them to look at your complaint:
Ombudsman for Children’s Office
email: oco@oco.ie
Free phone: 1800 202 040
Office of the Ombudsman
email: ombudsman@ombudsman.gov.ie
Free phone: 1980 223 030
How to give us feedback
- You can talk to a youth worker directly or ask to talk to our Youth Services Manager.
- If you would prefer to write something down, you can give a youth worker a letter, send us an email to feedback@belongto.org, or fill in our feedback form below.
- You can also ask your mam or dad, granny or grandad, aunt or uncle, guardian or someone else you trust to talk to us or write to us on your behalf, or ask that person to help you.
You can read our full Feedback, Compliments and Complaints Policy here